Frequently Asked Questions

Q. Why did we open My Sister’s Closet?

We asked ourselves, “why were resale stores always dark, dirty and dingy?” Why can’t they look like new boutiques?

Q. So then what happened?

We dedicated ourselves to turning the “three d’s” – dark, dirty and dingy – into the “three c’s” – cute, clean and current. In 1991, a store was born at Town & Country on Camelback Road in Phoenix. It was so small we considered naming it My Baby Sister’s Closet.

Q. Did it take a while to catch on?

Nope. It turned out lots of women were looking for the “three c’s” but not at retail prices. By ’92 we had rented out a second space.

Q. Can I have another cookie?

Maybe later. Let me finish the story. After opening a second boutique, My Sister’s Closet won its first New Times “Best of Phoenix” award. Our family grew and extended its reach into Scottsdale in 1997. Our suspicion grew that what made for a great ladies resale shopping experience would translate to kids. We moved on to furniture with My Sister’s Attic in 1999 and finally men’s apparel in 2001 with Well Suited.

Q. Do men really consign?

You better believe it. Two qualities that both genders share are vanity and frugality.

Q. What do I do if I want to consign a big piece of furniture?

We’re happy to pick up furniture for a flat fee. E-mail us or call 480-607-4303 for more info.

Q. How about clothes?

Live somewhere else? No problemo. We accept clothes from all over the country. E-mail us or call 480-443-4575 and we’ll arrange it.

Q. Is there really a sister?

Actually, three. Ann is the CEO and Founder, Jenny co-founded it and Tess helps keep it great. Amazingly we still like each other – most of the time.

Q. Can I consign my husband?

Sorry, we’ve tried this. We found there was absolutely no market for “used” husbands and they took up valuable shelf space. We recommend you donate yours to a non-profit. Don’t forget to get a receipt. And change your cell number.

Q. How many new items are consigned every day at our stores?

More than 2,500 home and apparel items join our inventory every day. We like to joke that if you can’t find what you’re looking for in one of our stores, come back tomorrow. Heck, come back in a couple hours. What other high-end store can make that claim?

Q. So what’s new and exciting?

Well, this website for starters. We'd love to know what you think or if you have suggestions! We opened our biggest Attic ever in Chandler this past October. Then we decided it was time to open the biggest and BEST designer consignment clothing store in the country and we did that in Scottsdale. Watch for greatly enhanced online shopping over the next few months as well. That means check our SHOP section every day for all of our stores.

Q. What’s next?

We have no idea but it’s always something. Stay tuned.

Q. How do I check my account?

The easiest way to see what has sold on your account is to simply stop into any one of our 10 locations. Any salesperson can tell you what we owe you in store credit or cash and unlike other consignment stores, you can collect on the spot! (Please bring a photo ID). They can also give you a printout if you are interested in the details of your account. If you simply want the balance on your account and no detailed information, leave a message at 602-468-9900. For security reasons, we do not check accounts via email or over the internet.

Q. What happens if my items don’t sell?

Items that don’t get snatched up after 60-90 days are donated to thrift stores or our favorite non-profits that benefit homeless pets and women’s groups. We will be happy to give you a receipt for the tax man.